In Store Purchase - Stocked Items

We hope you love your purchase from Rodwell and Astor.  We understand if you change your mind when you get it home or if the piece doesn't quite fit as you hoped!

If you are unhappy with the product you have purchased in store (exclusions apply) you may return the item(s) and are entitled to a full refund less any applied delivery fees within 7 days. 

Returned items must be in their original packaging and condition, with all hardware, fixtures and accessories, and must not be used or altered in any way.
 

*There is no refund, credit or exchange on on Floor-stock, seconds and clearance sale items. 

 

In Store & Online Purchase - Non Customised Special Orders & Bulky Items

restocking fee of 30% will be applicable on change of mind returns non-customised special orders and bulky items. This amount will cover the reasonable costs of ordering stock in for you, as ordered items unfortunately cannot be returned to the manufacturer.

 

Returned items must be in their original packaging and condition, with all hardware, fixtures and accessories, and must not be used or altered in any way.

Return postage will be at the buyers expense unless stated otherwise. 

 

Custom Made and Customised Special Orders

Unfortunately, there is no refund, exchange, or cancellation available on custom, made to order and customised special order items such as rug alterations and custom made furniture.

Return postage will be at the buyers expense unless stated otherwise. 

 

Online Orders

We hope you love your purchase from Rodwell and Astor.  We understand if you change your mind when it arrives or if the piece doesn't quite fit as you hoped!

If you are unhappy with the product you have purchased online (exclusions apply) you may return the item(s) and are entitled to a full refund less any applied delivery and insurance fees within 7 days. Excludes Sale Items and Floorstock Clearance Items. We recommend you inspect in-store prior to purchase.

Returned items must be in their original packaging and condition, with all hardware, fixtures and accessories, and must not be used or altered in any way.
restocking fee of 30% will be applicable on change of mind returns non-customised special orders and bulky items. This amount will cover the reasonable costs of ordering stock in for you, as ordered items unfortunately cannot be returned to the manufacturer.

Returned items must be in their original packaging and condition, with all hardware, fixtures and accessories, and must not be used or altered in any way.

Return postage will be at the buyers expense unless stated otherwise. 

Shipping charges will be waived only if the returned item is faulty.

*There is no refund, credit or exchange on on Floor-stock, seconds and clearance sale items. 

Breakages and Damage in Transit

We take a lot of care in ensuring that our orders are carefully packaged for their journey to you, however we understand that breakages and damage can occur in transit.

In the event that your order arrives damaged or broken please follow these steps for a refund or replacement. Your claim must be submitted within 5 days of receiving your item so we encourage you to check items as soon as they arrive.

  • Photograph the item. Ensure 3 things are visible in the photo. 1. the broken item or the damage. 2. The original packaging and any damage to the packaging. 3. The shipping label. Failure to claim within this period constitutes full acceptance of the goods.
  • Send your claim to admin@rodwellandastor.com.au
  • Please call us on 03 9024 0080 if you would like to discuss.

Once we have received your claim we will assess and either replace or refund the item/s

If we require an authorised item to be returned it must be in the original packaging in which they were shipped. If upon return to Rodwell and Astor if a claim is invalid, a restocking fee may be applied. 

 

We do not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; and relevant care Instructions; using it in an abnormal way; or not the way the product was intended for use; or failure to take reasonable care.

If upon return to Rodwell and Astor if a claim is invalid, a restocking fee may be applied. 

 

Thank you for supporting our Small Local Business