Rodwell and Astor strive to make your online shopping experience as enjoyable as possible.
We use Sendle with built in tracking for all small to large packages. Shipping is based on your final order size and weight and will be calculated based on your location.
 
For delivery of large and bulky items such as furniture, mirrors and rugs, please contact us for a freight quote.
Pick up is available for some items from our store located at 270 Victoria Street, Brunswick VIC 3056
 
HANDLING TIMES:
Domestic 1-3 days

Rodwell and Astor is based in Melbourne, Australia
 
International Shipping
We currently do not offer international shipping. If you are particularly interested in an item in our store please email us at janine@rodwellandastor.com.au and we can organise a shipping quote for you.
 
Shipping Returns
To return your product, you should mail your product to: 270 Victoria Street, Brunswick, Victoria 3056 · Australia
You will be responsible for paying for your own shipping costs for returning your item unless otherwise instructed by a representative of Rodwell and Astor. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase was shipped, unfortunately we can't offer you a refund or exchange, unless it can be proved that the package went missing in the post. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Several types of goods are exempt from being returned. Perishable goods such as body products cannot be returned.
Additional non-returnable items: Gift cards, some health and personal care items.
To complete your return, we require a receipt or proof of purchase.  
Please do not send your purchase back to the manufacturer. 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be approved for exchange or refund.
Any item that is returned more than 14 days after delivery will not to approved for exchange or refund.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
If you need to exchange your purchase send us an email at janine@rodwellandastor.com.au and send your item to 270 Victoria Street, Brunswick, Victoria 3056 · Australia. We will also need proof of purchase so if it was a gift you need to let us know the details of the original purchaser. 
 
Refunds
Before sending the item back please send us an email detailing your complaint to janine@rodwellandastor.com.au
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-5 working days. 

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at 
 janine@rodwellandastor.com.au